Post by account_disabled on Dec 26, 2023 7:47:51 GMT 1
This is more than 11 times what we did in 2015 . Annual run rate from Baremetrics Annual run rate from Baremetricsq And in the last 12 months, our customer base has grown by over 262% ! (growth in 2017 was 157.7%). October was by far the busiest month ever. Active signups from Baremetrics (customer growth rate) Active signups from Baremetrics (customer growth rate) We always find it fascinating to see how diverse our customer base is. Over the past year, we've had the pleasure of working with clients of all types, from small bloggers, to WordPress agencies, and some of the biggest names in the industry, like MariaDB, Freshbooks, and Tripadvisor. MariaDB, Freshbooks and Tripadvisor logos Our amazing affiliates have also contributed to our growth.
Kinsta's affiliate count has skyrocketed this year, and we now work with thousands of bloggers and Buy Bulk SMS Service affiliate marketers around the world. Who doesn't like a bit of passive income? Our low attrition rate, currently under 5%, makes this a little easier! We're proud that Kinsta affiliates can refer customers to us knowing we'll take care of them, and not because we're looking to make a quick buck. Here are some notable facts about the huge amount of data we provide every month: Customers average just over 7.5 billion HTTP requests through Kinsta's servers. Over 236 terabytes of outbound data travels through Kinsta's servers. 2.05 billion HTTP requests are served through Kinsta's CDN. Over 92 terabytes of data our Intercom data, we were still able to reduce the average response time to support tickets , down to 1 minute and 35 seconds (previously 2 minutes in 2017 and 7 minutes in 2016).
The average time taken to resolve and close an issue also improved. It's currently 48 minutes, down from 55 minutes in 2017. Average support time (from Intercom) Average support time (from Intercom) As we grow, we continue to add new, highly trained support engineers, so we always maintain the same level and quality of service. So far so good. 97% of all chats/tickets are closed with a happy and satisfied customer . A big round of applause to our amazing support team for making this happen! They work 24/7/365 to ensure all Kinsta customers have the best support possible. Support Conversation Ratings (from Intercom) Support Conversation Ratings (from Intercom) This year we are also happy to offer support in other languages.That's right, many of our TAs are bilingual.
Kinsta's affiliate count has skyrocketed this year, and we now work with thousands of bloggers and Buy Bulk SMS Service affiliate marketers around the world. Who doesn't like a bit of passive income? Our low attrition rate, currently under 5%, makes this a little easier! We're proud that Kinsta affiliates can refer customers to us knowing we'll take care of them, and not because we're looking to make a quick buck. Here are some notable facts about the huge amount of data we provide every month: Customers average just over 7.5 billion HTTP requests through Kinsta's servers. Over 236 terabytes of outbound data travels through Kinsta's servers. 2.05 billion HTTP requests are served through Kinsta's CDN. Over 92 terabytes of data our Intercom data, we were still able to reduce the average response time to support tickets , down to 1 minute and 35 seconds (previously 2 minutes in 2017 and 7 minutes in 2016).
The average time taken to resolve and close an issue also improved. It's currently 48 minutes, down from 55 minutes in 2017. Average support time (from Intercom) Average support time (from Intercom) As we grow, we continue to add new, highly trained support engineers, so we always maintain the same level and quality of service. So far so good. 97% of all chats/tickets are closed with a happy and satisfied customer . A big round of applause to our amazing support team for making this happen! They work 24/7/365 to ensure all Kinsta customers have the best support possible. Support Conversation Ratings (from Intercom) Support Conversation Ratings (from Intercom) This year we are also happy to offer support in other languages.That's right, many of our TAs are bilingual.